Cancellation/Payment Policies

General Policies

  • Safety of the dogs is our first priority, we strictly enforce the weight limit of 340 pounds per traditional sled as well as a 3 person maximum per sled. This weight limit has taken into account the weight of the musher and gear.
  • Driving the sled is at the discretion of the musher, for your safety and for that of the dogs.
  • Minimum age for dog sled experiences at our kennel is 2 years old
  • Children under the age of 18 must be accompanied by a parent on the tour.
  • Guests who are pregnant or have experienced a recent injury or surgery may not participate in this activity.
  • Winter attire is absolutely necessary.
  • Ride times vary wildly due to changing trail conditions and working with animals.

Payment Policy

  • Reservations must be paid for – in full – prior to arrival
  • For reservations made within two weeks of departure – payment in full is required.
  • For reservations made two weeks or more in advance – a 50% nonrefundable deposit is required (the remaining balance will be automatically deducted from the card placed on file seven days prior to your departure).
  • At this time, we accept Visa, Discover and MasterCard. Guests are responsible for ensuring that up-to-date payment information is on file.

Cancelation Policy

Muddy Paw Sled Dog Kennel is located in Jefferson, NH which is in the heart of the White Mountains and home to the famous Mt. Washington. The weather and trail conditions change on a daily and sometimes hourly bases in our neck of the woods. The unpredictable weather (amongst other things) is part of what makes dog sledding such a unique outdoor adventure. Since we have not yet learned how to control Mother Nature, we do our best to accommodate her.

Tours are conducted as scheduled during times of rain, snow, cold temperatures and of course sunshine. A list of what to wear and bring is provided in all confirmation letters. Guests are encouraged to prepare accordingly. We are happy to make additional suggestions if you are unsure of what to wear or bring in the event precipitation is predicted on your tour date. During the winter months, we are lucky enough to have a fleet of winter sleds and all season sleds (aka rolling sleds). While we are typically on winter sleds from the end of December until mid-March, we will use our all season sleds during seasonal “thaws” and when there is inconsistent snow coverage on the trails.

Both sleds styles provide guests with an authentic dog sledding experience. Guests are always encouraged to be hands on to their comfort level and can help prepare the sled and assist the musher in driving. During the warmer months, it must be 75 degrees or cooler in order to ask the sled dogs to safely run. In the event it is too warm during your scheduled tour time, you will be given the option to join us for a kennel tour, reschedule or receive a refund.  If the kennel has to cancel your tour due to trail conditions or other circumstances guests are given the option reschedule or receive a 100% refund.

Guests will not receive a refund and/or opportunity to reschedule unless we are able to fill your spot by another party. This means that the sooner we know you need to reschedule/cancel the better. Please know that we are not trying to be unreasonable or mean. The proceeds generated from our dog sledding tours directly support the 100+ rescue and second chance sled dogs that call us home, every guest we turn away in order to honor a preexisting reservation really hurts our bottom line/rescue efforts.

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